'At the end of the day, I am happy when I see how many companies use the software we build, and it is a fun challenge to keep improving.'
‘Combining soft skills with hard skills; I have noticed how much you need that in a company that delivers customer-specific solutions. It is quite a unique combination in the IT world’, says Margot. ‘I am busy translating customer needs and automation wishes into working solutions with T-Box every day. Helping companies with software gives me satisfaction and energy’.
With T-Box we do implementations for customers who are missing something in Exact's software. The first challenge is to understand the customer and find out what the automation needs are or what is missing in the system. Every company has its own spearheads and deals with systems in its own way. That is why the customer's wishes are first mapped out. This is followed by a quotation process and if approved, the implementation is planned and executed.
Actually very diverse, and my role has grown over the past 2 years. In the beginning I was mainly responsible for creating user interfaces; the screens in which a customer works in our portal. That is what they call “front-end” development. After a while I started to focus more on the “back end” of screen development; the part of the software that links the screens to the database. In the meantime I am also involved in the background processes and core processes of T-Box, which exchange data with various systems such as Exact Online or other customer systems.
Finally, my role in the preliminary phase is also becoming increasingly important. Because you understand Exact better, you are also able to think more comprehensively and develop ideas and quotes for customers more quickly.
One of the most important things we notice during an implementation is that processes for customers are still somewhat unclear (described) in the preliminary phase. As we ask more questions about how things should work, exceptions often surface, or we notice that there are still different internal ways to achieve a goal. The better this is mapped out for yourself in advance, the easier it is to express the right automation wishes. This makes the process more efficient and the right solution is created sooner. Of course, we also play an active role in this.
In addition, it is good to know that you can simply contact us. It is difficult to say in advance what is and what is not possible with T-Box, but a solution can almost always be found. Sometimes the solution is already provided with a small existing connection, but sometimes much more is involved and custom components have to be added.
Keeping work processes up-to-date is also advisable. Sometimes a connection is designed in a certain way and the total process is based on certain actions by the user. If these actions are performed differently, integration errors can occur. By describing the work processes well, you ensure that new employees are also provided with the right knowledge to handle the total system correctly.
In addition to a number of standard pages for all customers, I have worked on various customer-specific solutions with user interfaces, such as:
The fun part about this is the diversity of what you realize for customers and the interaction with different customers. In addition, it is a fun challenge to find the overlap despite the large differences in customers and to work with as much "standard" functionality as possible in every solution.
Our implementations are often accompanied by new working methods, processes and systems for customers. I notice that people sometimes underestimate what this means for users. We often see that in the initial phase after going live of a link, errors sometimes occur in master data or in the process, but this is usually short-lived.
At the end of the day, I am happy to see how many companies use the software we build, and it is a fun challenge to keep improving.
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