'It was great to see how easily we were able to switch'
In recent years, the company has experienced impressive growth within the sector. However, this rapid expansion also brought new challenges in terms of system integration and process automation, as the company continually strives to optimize its operational processes.
With the growth in recent years, the complexity of Tierra Outdoor's internal processes also increased. Cas Broeren has been with Tierra Outdoor for over six years, the last two of which as Operations Manager. He noticed that their former software system was primarily focused on commercial operations. As a result, they had limited insight into sales data, basic analytics, and reporting. That’s why they switched to Exact Handel Premium. But it soon became clear that their business structure required more than just a standard ERP system.
“Our orders are received by one central operating company, but invoicing needs to be done through the sales entities. This means we constantly had to switch between administrations in Exact Online. Employees were manually processing and forwarding orders and invoices—both to customers and internally between the entities. This was time-consuming, labor-intensive, and prone to error. That’s when we discovered T-Box. Initially, we implemented the T-Box Intercompany Logistics solution. Later, we realized the T-Box Intercompany Invoicing module was a better fit. It was great to see how easily we were able to switch to this new way of working,” Cas explains.
Tierra Outdoor not only has a strong customer base in the Netherlands, but also serves a large international client. This customer uses a system that doesn’t directly integrate with Exact Handel Premium, which posed a challenge for the company. Purchasing and invoicing processes between the different systems and countries could not communicate automatically. This led to the need for a connection between the systems. To bridge this gap, Tierra Outdoor once again approached T-Box to develop an EDI integration.
The EDI connection receives digital purchase order messages from the customer and directly converts them into sales orders within the Dutch entity. This greatly reduces manual intervention and minimizes the risk of errors in administrative processes. By integrating this additional solution, not only is the current process streamlined, but it also provides the flexibility to easily set up new sales offices in other countries in the future.
Cas, who has worked with larger software providers, clearly notices the difference with T-Box: “With other developers, I had to work through ticketing systems and talk to twenty different people. With T-Box, I know exactly who to contact. I have a single point of contact, and when I have a question, I get a quick response. Usually, I only need help briefly, and that’s very convenient. It’s so much faster and more effective.”
Cas is also enthusiastic about T-Box's working method for other reasons: “What I’ve often experienced in the past is that during the first consultation, everything is presented very confidently as feasible. But once the quote is signed and the project starts, those expectations don’t always turn out to be realistic. With T-Box, it was completely different. From the beginning, they made it clear they truly understood the challenge and communicated transparently about what was realistically achievable.”
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